Happy Saturday Slammers, we hope your weekend is well. Let’s get into today’s TRUTH. Recently, a slammer asked us to visit a restaurant entitled “Sisters of the New South” located at 27 Piedmont Ave Northeast, Atlanta, Ga 30303 and give it an evaluation. The slammer provided us with a gift certificate for the team so naturally we had to oblige. LoL!
We began by attempting to call in our order ahead of time. The phone rang for 12 minutes before we finally hung up upon retrieval of the answering service. When it comes to customer service we are a stickler for fairness and consumer awareness. The establishment not answering during business hours is unacceptable as the site suggest for one to call in. With that said, let’s get into today’s trip
We will start with the Did Wells:
- Large space with ample seating.
- Extra clean common area.
- Ideal temperature setting.
- Amazing use of the Natural Light.
- Nice food set up allowing you to see what options you have.
- Superb Customer Service.
- Employees Greeted us with a smile.
Now let’s talk the Do Better Next Times:
- No Menus anywhere on the wall. There was a 8”x12” piece of paper on the counter for all to share.
- Extremely SLOW Service.
- Bad process coordination.
- Poorly trained staff.
Here’s the full breakdown:
Upon arrival we were behind 2 gentlemen. One had ordered and the other was waiting to order. He had the paper menu in his hand and kept it even after he ordered. As we stepped to the “Order Here” area we found a folded menu in the corner of the counter.
The 2 staff members who were at the counter were tied up making the plates for those prior to us. Oppose to working together and each take a side of the food station, one do meats and one do sides, they chose to work around each other and make the process even slower.
From our point of entry to placing our order it was a 8 minute wait. Upon greeting us the young lady was very pleasant, apologized for the wait and provided us a smile. Upon taking our order, the confusion started all over again. During this time we observed 4 people come in and depart due to the lack of efficiency.
No lie, had we not paid the meter to park we would have departed as well. Oh yeah, there’s no free parking.
6 minutes after placing our order the plates were done. As we headed down the counter to the register we noticed a stack of menus next to the end of the food station. Absolutely the wrong end of the counter. Nevertheless, we get to the register and the young lady who was assisting us is unable to ring us up. She advises we will be checked out by the other young lady who was still making the plates for the first gentleman who we mentioned earlier. After waiting about 2 minutes the young lady who made our plates went to the back and retrieved someone else who could ring us up.
Now! For the meat and potatoes, THE FOOD! We ended up with,
- Hamburger Steak
- Turkey Wings
- Smothered Pork Chops
- Collard Greens
- Green Beans
- Mac N Cheese
- Red Rice
The food was absolutely Amazing. Oh my gosh! Everything was seasoned to perfection. The gravy was perfectly made. The meat was tender and the dressing was superb. We all know how easy it is to mess up some dressing.
Overall, we give the following grades,
- The only reason it’s not a 10/10 is because the desserts are all $4.75, which is not cost efficient.
- Value Price vs. Portion
- All sides are 1 scoop and the meats were 1 (medium sized) piece each.
All in all, SOTNS provided us an amazing meal. However, due to the slow service and child like portions, we won’t be visiting too often but we will go back for some dressing.